With the power off, disconnect the power cord from the back of the computer. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. If Windows is open, click Start and then Shutdown. Use the following steps to perform a hard reset on a computer: Decreasing stored power is sometimes referred to as a "Hard Reset". Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. In the meantime, let's try these steps here: Have you tried to update the Bios as well as the audio drivers on your PC? To provide you with an accurate solution, I'll need a few more details: To HP forums, I see that the Mic and camera are not working after Windows update.
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